FAQ

Welcome to Moving Coffee!

We're here to help answer your questions about our specialty coffee, services, and store. Browse by category below or feel free to contact us directly.

 

📦 Orders & Shipping

 

1. Do you offer international shipping?

YES, we do! International shipping is offered with shipping fees calculated at checkout. No additional administrative fees are added to the shipping cost.

 

2. Do you offer local pickup?

YES! We offer free local pickup at our Vancouver location during store hours. Simply select "Local Pickup" at checkout.

 

3. What are your order processing times?

Orders are typically processed within 1-2 business days. You'll receive a confirmation email once your order ships.

 

☕ Products & Sourcing

 

4. Are your coffee beans sold as whole bean only?

Yes, we sell our specialty grade coffee as whole beans to preserve freshness and flavour. We recommend grinding just before brewing for the best experience.

 

5. Where do you source your coffee?

We source our specialty grade coffee directly from sustainable farms worldwide, focusing on quality and traceability. Each coffee has detailed origin information on its product page.

 

🎓 Services

 

6. Do you offer coffee workshops?

Yes! Sundays are now dedicated to hosting educational coffee workshops including brewing techniques, brewing sessions, and barista skills. Sign up for our workshops here.

 

7. Do you offer catering services?

Yes, we provide coffee catering for events and corporate functions. Contact us at order@movingcoffee.com for more details. 
Check out our Catering Link

 

8. Do you provide green coffee analysis?

Yes, our founder Edmond Keung is a licensed CQI Q Grader since 2011 and certified SCA Q-Grader since 2025 and offers green coffee analysis and consultation services.

Contact us at order@movingcoffee.com for green coffee analysis inquiries.

 

9. What about wholesale/bulk orders?

We welcome wholesale and bulk order inquiries! Our wholesale program offers:

  • Competitive pricing for bulk purchases
  • Flexible ordering options
  • Consistent supply of freshly roasted coffee
  • Dedicated support for wholesale partners

For wholesale inquiries, please contact us at order@movingcoffee.com with details about your business and requirements.

 

Interested? We'd love to learn more about your business! Book a consultation time and answer our brief survey to get started.

 

🏪 Store Information

 

10. Where are you located and what are your hours?

📍: Unit 118 – 13880 Wireless Way, Richmond, BC, Canada 

⏰: Tasting Lab Hours

  • Monday: Closed

  • Tuesday–Friday: 9am – 4pm

  • Saturday: 10am – 4pm

  • Sunday: Summer & Winter Hours in Effect (Closed on Sunday in Winter)

11. How can I contact you?

You can reach us at order@movingcoffee.com or through our website contact form. We typically respond within 24 hours.

 

💳 Returns & Policies

 

12. What payment methods are accepted?

We accept the following payment methods:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Store credit
  • Apple Pay and Google Pay

 

13. Do you offer gift cards?

Yes! We offer e-gift cards that are available for purchase on our website and make great gifts for coffee lovers. Shop our e-gift cards here.

 

14. Do you have active promotions?

We offer seasonal and limited-time promotions! To stay updated:

  • Sign up for our newsletter for exclusive offers and updates
  • Join our rewards program for VIP discounts and early access to new products